FAQs

is it safe to shop at Owlnest online?

We are a proudly Australian owned and operated. We use the top encryption protocol. Thousands of customers have purchased from us. Click to see customer reviews.

Why delivery is unavailable for my area?

We deliver to all major cities in Australia. However, fees for some areas may not be calculated automatically. Please contact us with the item SKUs, your postcode and quantity. We will find a solution for you.

How is the shipping fee calculated?

To see the shipping costs, simply add products to cart, enter your postcode and the cost will be displayed, which is calculated based on the size, weight, number of items, where your items are shipping from (a Sydney or Melbourne warehouse), and your shipping address.

To save you time and money, we select the most suitable carrier available at the time you place your order. We work with established carriers to ensure the best price, reliability, and efficiency.

When can I receive my order?

We dispatch within 48 business hours. Average metro delivery takes 1 week.

Do you provide assembly service ?

We don't currently offer an assembly service at the moment. If you don't have assistance from a family member or friend, you may consider using a service like Airtasker. For more details visit the following link: https://www.airtasker.com/au/

What's your Money Back Guarantee?

If you change your mind you can return within 30 days of delivery. You only pay the shipping costs.

Still have questions?

Call 1300 561 000 1300 561 000
(Please leave a message if we can't answer your call, or use the below contact form. We will get back to you soon)

How to assemble your new wooden bed frame