FAQs

Do you have a showroom or shop?

We are online-only to provide best value and quality products to our customers. The detailed product descriptions, images, and customer reviews can help you make informed decisions. If you have any specific questions, please chat or leave a message. Our friendly team will be happy to help.

Is it safe to shop at Owlnest online?

We are a proudly Australian owned and operated. We use the top web encryption protocol. Thousands of customers have purchased from us. Click to see customer reviews.

Why delivery is unavailable for my area?

We deliver to all major cities in Australia. However, fees for some areas may not be calculated online. Please contact us with the item SKUs, your postcode and quantity. We will find a solution for you. More details about Serviced Areas.

If your delivery requires specific handling, timing, or location requirements, please reach out.

How is the shipping fee calculated?

To see the shipping costs, simply enter your postcode on the cart page and the cost will be displayed, which is calculated based on the size, weight, where your items are shipping from (a Sydney or Melbourne warehouse), and your shipping address.

To save you time and money, we select the most suitable carrier available at the time you place your order. We work with established carriers to ensure the best price, reliability, and efficiency.

When can I receive my order?

We aim to dispatch within 48 business hours. Average metro delivery takes about a week.

Will I get notified for home delivery?

We work with third-party carrier s. You will receive updates via email or SMS when your order is dispatched and for delivery, but driver notification before delivery is not guaranteed.

You can contact the carrier directly for specifics and they may leave the parcel in a safe place or a card with collection details if you're not home.

Do you provide assembly service ?

We don't currently offer an assembly service at the moment. If you don't have assistance from a family member or friend, you may consider using a service like Airtasker. For more details visit the following link: https://www.airtasker.com/au/

What's your Money Back Guarantee?

If you change your mind you can return within 30 days of delivery. You only pay the shipping costs.

Track your order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Still have questions?

Call 1300 561 000 1300 561 000 (If we can't answer your call, please leave a voice mail. We will get back to you soon)

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