OwlNest Pty Ltd (OwlNest or OwlNest Living) is subject to the Privacy and Data Protection Act 2014 (Victoria). We are committed to protecting your privacy. The following sets out how we will deal with personal information recorded through the use of its websites or/and marketing material.

Collection of Information

We will only collect the personal information that it needs to help you enjoy the full range of products and services. This means that when you use the website it may collect personal information such as your name, address, telephone number, and email address.

Online payments are proceesed via encrypted connections with payment service providers (like Creds, PayPal, Afterpay). We don’t record your payment card numbers in our database. We do not collect sensitive information (for example medical history) from users of the website and services.

Security of Information

Our web site has security measures in place against the loss, misuse and alteration of information as defined in our system security practice such as login authentication.

If you opt-in as a registered customer when placing an order, a login email and password will be recorded, which will be required to visit secured account areas. This is to ensure that the personal and order information is related only to the intended person.


A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file and the message is then sent back to the server each time the browser requests a page from the server. This process is designed to provide a personalised experience. Cookies may also be used for authentication purposes and to improve security during a visitor’s session online.

It is possible to disable the acceptance of cookies by your web browser. However, doing so may restrict your ability to access some web pages and functions.

Subscription and Online Forms

If personal information is collected via the website and held, every effort will be made to ensure that this is done by sufficiently secure means.

For certain applications, our site’s forms require users to give contact information (like name, phone number, and e-mail address) and unique identifiers (like login identification).

Use of Personal Information

The personal information you supply online or offline will be used by us in conducting the business only. Such uses include matters related to customer support, order delivery, provision of services and the dissemination of information to staff and authorised person such as members of our service administration and operations team.

We may also use your IP address to help diagnose problems with a server and to administer the website and security systems.

Disclosure of Personal Information

We will not disclose personal information concerning you to parties outside the company unless one of the following reasons applies:

  • you have given us your consent to do so
  • it is required by law or authorised to do so under a law
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to us and is required to maintain the same or similar privacy legislation principles
  • we are of the opinion that it is unable to assist with your request and that another government agency or authority is more capable of assisting, or has the appropriate jurisdiction to assist with your request

Deletion of Personal Information

You can request that we erase any personal data we hold about you. If you want to delete your personal information, please contact us.

Data Qality and Access

You can access the personal information that you give us in accordance with our obligations under the Freedom of Information Act 1982. We will always try to maintain accurate, complete and up-to-date information regarding personal information. If you think that your personal information retained by us requires changing please contact us.

External Links and Embedded Content

This website may contain links to other sites and embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the their websites. These websites may collect data about your interaction with that embedded content. While embedded content will only from established websites, like YouTube, we cannot be responsible for the privacy practices of such websites.


While we attempts to ensure that the information on this website is accurate at the time of publication, it provides no express or implied warranties or makes any representations in relation to this website or any content.

The information on this website is provided ‘as is’. we reserve the right to amend the information on this website at any time and without notice, including but not limited to information relating to products, fees and services. We accept no responsibility for any loss or damage occasioned by use of this website or information contained on this website.


The content of this website and our marketing material are subject to copyright under the laws of Australia and other countries. Unless otherwise indicated, copyright in this website and its content is owned by us.

Third parties may use the copyright in some materials incorporated within our website and marketing material, in such cases, written permission is required from these parties to use such material. Users must not modify any content nor remove the copyright notice from any content on this website and marketing material.

We reserve the right to change all policies, terms and conditions without further notice.